Refund policy

ALL SALES ARE FINAL!

This includes in-store and online purchases. We do not refund or exchange products.

Custom Orders

These items cannot be altered or canceled once ordered. This includes all casegoods and upholstery.

Damages and Order Issues

In the event that incorrect items are received or items arrive damaged, follow the instructions below to be eligible for a refund or replacement.

Notify Southern Palms within 7 days of receiving your order of damages. We can be contacted via phone (251) 277-7167 or via email at hello@southernpalmsdecor.com

Provide your original order number as well as photos of the incorrect/damaged items which can be sent via email to hello@southernpalmsdecor.com after requested. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package if necessary. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@southernpalmsdecor.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@southernpalmsdecor.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.